Support & Help

Get help with TextMates for macOS and iOS

Frequently Asked Questions

How do I get started with TextMates?

1. Download TextMates from the App Store
2. Open the app and navigate to the Documents tab
3. Add your PDFs or text documents using drag & drop or the file picker
4. Go to the Chat tab and start asking questions about your documents

What document formats are supported?

TextMates supports:
• PDF files (including scanned PDFs with OCR)
• Text files (.txt)
• Markdown files (.md)
• Rich Text Format (.rtf)

Which devices are supported?

macOS: Requires macOS 14.0 or later with Apple Silicon (M1, M2, M3, or newer)
iOS: Requires iOS 16.0 or later on iPhone with A12 Bionic chip or newer

Is my data private and secure?

Yes! TextMates processes everything locally on your device. Your documents never leave your Mac or iPhone, and no data is sent to any cloud servers. All AI processing happens on-device using Apple's MLX framework.

How do I switch between AI models?

1. Go to Settings
2. Navigate to Model Management
3. Select your preferred embedding and answer generation models
4. The app will download and configure the selected models automatically

What's the difference between RAG mode and AI Chat mode?

RAG Mode: Searches through your documents to provide answers with citations
AI Chat Mode: General conversation with AI without document context

Contact Support

If you need additional help or have questions not covered above, please reach out:

Email Support

Send us an email at: [email protected]

We typically respond within 24-48 hours

Troubleshooting

The app is running slowly

• Try using a lighter AI model in Settings
• Close other resource-intensive applications
• Ensure your device has sufficient free storage space
• On iOS, restart the app if memory warnings appear

Documents aren't being indexed

• Check that the document format is supported
• For large PDFs, wait for the processing to complete
• Try removing and re-adding the document
• Check the processing status in the Documents tab

AI models fail to download

• Ensure you have a stable internet connection
• Check that you have at least 5GB of free storage
• Try downloading one model at a time
• Restart the app and try again

Version Information

TextMates is regularly updated with new features and improvements. Make sure you're running the latest version for the best experience.

Current Version: 1.0
Release Date: December 2024